Terms and Conditions

General:

At G5 Network LLC, we will only approve orders which are in line with the below-mentioned General Terms and Conditions of Sale, unless we provide written approval of exceptions to this rule for the Client in certain scenarios, in the form of a document/electronic form of communication.

Orders Processing/Cancellation:

All orders are valued by us and we always strive to process them in time. We are a marketplace and all our prices and inventory are managed and marketed through online software linked to our website. Therefore, due to some software error, if in case our prices get disturbed, it’s in our sole right and discretion to cancel any order which we may unable to process and customers’ payment will be immediately refunded back. All refunds will be sent using the same method they were paid through. Furthermore, our sales team may or may not offer correct prices to customers before canceling the order.

Product Condition and Warranty:

G5 Network LLC will only supply you with products that are undamaged and usable and of sufficient quality to merit purchase at the requested price by you. All brand new products sold by G5 Network LLC will include the original manufacturer’s warranty by default, whereas for refurbished items G5 Network LLC will provide its own 30-day return warranty with defective product replacement guaranteed as long as you inform G5 Network LLC within 30 days of order receipt. Only products that do not meet the minimum specifications outlined in this document shall be considered defective.

Credit Facilities:

All G5 Network LLC invoices are due for payment immediately on receipt of G5 Network LLC’s invoice, except for Net 30 invoices approved in writing from G5 Network LLC which are payable within 30 days of invoice receipt.

G5 Network LLC reserves the right to withdraw credit terms for customer accounts remaining inactive for one year.

G5 Network LLC reserves the right to suspend deliveries if payment is not received as per the terms outlined in this document. G5 Network LLC reserves the right to charge interest @ 2% over the standard base rate applicable at the time.

Delivery of Products Ex Stock:

The delivery of products ex-stock is wholly dependent on the products being in stock at the time G5 Network LLC receives your official Purchase Order (PO).

Order Sub-Contracting Right:

G5 Network LLC reserves the right, at its sole discretion and based on providing the quickest and most cost-efficient order delivery to you, to sub-contract your order, in part or completely.

Value Added Tax (V.A.T) Policy:

G5 Network LLC is obligated to charge V.A.T on all of our sold products as per the rate prevalent on the date of order dispatch. The end-users or buyers are obliged to and liable to pay this tax.

Pricing Validity & Carriage Costs:

Carriage costs will be included in Customer orders and associated invoices if applicable. All G5 Network LLC invoices will contain prices that are valid on the date of order dispatch, except for special orders in which product pricing has been provided in exceptional circumstances by G5 Network LLC in writing.

Delivery Time & Cost are Estimations Only:

All product delivery costs and ETAs provided by G5 Network LLC to you prior to the time of placing the order are estimations only. The final delivery costs and delivery ETA will be communicated to you in our official quotation/invoices/order acceptance notifications and will be subject to the third-party courier’s information provided to G5 Network LLC.

As the Third-Party Couriers are responsible for fulfilling their committed delivery time and cost, G5 Network LLC will not be responsible or held liable for any losses or damages incurred by you due to late product delivery for any reason. In such cases in which any delivery delay occurs due to courier issues or for reasons outside of G5 Network LLC’s control, the buyer shall have no rights to cancel the order and demand a refund from G5 Network LLC.

Partial Deliveries:

G5 Network LLC reserves the right to deliver your order in certain circumstances in parts instead of in one complete shipment. In these cases, the purchaser must accept the partial quantity delivered. G5 Network LLC will deliver the complete order as long as the total order invoice is paid by the Purchaser.

Short Delivery, Non-Delivery, or Damage in Transit:

In case your ordered products are not delivered completely or are damaged in transit, G5 Network LLC or its employed Courier will not be liable unless you inform us within 3 days of receiving the ordered products. In case you do not receive your order, you must inform G5 Network LLC in writing within 14 days of the date your order was supposed to be dispatched as per G5 Network LLC’s intimation to you. In case of short delivery or damage to products in transit, you must advise G5 Network LLC in writing within 6 hours of signing the courier’s delivery note; otherwise, G5 Network LLC cannot be held liable.

Defective Goods:

In case you receive incorrect products not according to your order, or in case you believe the received products are defective, you must inform G5 Network LLC within 7 days of receiving the order; otherwise, G5 Network LLC will not be held liable. In these cases, G5 Network LLC’s liability will be limited to a replacement of the products or issuing credit to you for the ordered products. G5 Network LLC will not be liable for shipping expenses or consequential damage to the products. In case you have incurred expenses while attempting to repair the defective products, G5 Network LLC will not be liable to bear these costs unless you have obtained our written consent for the same.

Software & License Products:

All the software, license, and e-delivery products sold are non-cancellable and non-refundable.

Price Match Guarantee:

We offer a price match guarantee to help our valued customers to get everything at competitive prices in one place. The guarantee only works if the comparing website is listing the exact same SKU in the same condition with the same or better availability or lead time. We are sorry, but we don’t match prices with any out-of-stock items at all.

Delay & Suspension of Deliveries:

Despite the best efforts of G5 Network LLC and its partners/utilized couriers, in case the ordered product’s delivery is prevented by some unforeseeable and uncontrollable factors, including an Act of God, actions by other nation states, official governmental policies or actions, worker strikes, and lockouts, or any other circumstance outside G5 Network LLC’s control, G5 Network LLC shall reserve the right and not be liable for any damages incurred by you to cancel or suspend the order completely or partially.

Payment Defaults & Remediation:

Payment Defaults & Remediation: In cases in which the buyer defaults in payment of any outstanding invoices owed to G5 Network LLC, the buyer’s business is wound up or closed down, suspends payments to their creditors, grants a trust deed for, or makes an offer to their creditors to make any arrangements for the creditors’ benefit, becomes insolvent or files for bankruptcy or commits an act of bankruptcy, if the buyers are sued for the payment of any outstanding sum/s, any distress execution/diligence, in situations in which court proceedings are initiated against the buyer with the intent of forcibly taking over the buyer’s assets or winding up the buyer company to pay off their outstanding debts, G5 Network LLC shall have the right to recover the outstanding amounts via such legal action.

Product Ownership Rights:

Until the time G5 Network LLC receives full payment for all the products ordered by you, ownership of the products will remain with G5 Network LLC.

Legal Jurisdiction:

The terms and conditions mentioned above will be governed and interpreted according to the laws of the jurisdiction in which G5 Network LLC is registered and operates. Any dispute arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.